Refund Policy

Thank you for purchase the tickets or related services. The following terms are applicable for most service products that you purchased from our website.

Since our website provides service-oriented products, we do not provide refunds after the service product is purchased, which you acknowledge prior to purchase any service product on the Website. Please make sure that you have carefully read the terms before making a purchase.

We implementation of non-refundable policy. We provide unconditional change the tour date. Validity period 180 days from the day purchase. Tour date are only allowed to change once. You not incur any fees for such reimbursement.

If you need to change the tour date of the tickets. Please inform us of your request by contact detail below the page. Please inform us at least 24 hours before the tour date. We will process your tour date change request as soon as possible.

The only case for refund allowed. This Terms is only allowed for Firefly Tour Tickets.

Refund allowed only in the following cases. On the day you visit our park – cancelled due to poor weather or special circumstances, In this case, we provide full refunds or change the tour date. You can choose to refund or change the tour date. The refunds processing maximum 7 days. Depending on payment gateway supplier.

If you would like to contact us concerning any matter relating to this Refund Policy. Please feel free to contact us.